Service Recovery Paradox In Indian Banking Industry: An Empirical Investigation
نویسندگان
چکیده
منابع مشابه
An Empirical Investigation on Kohonen Clustering in Indian Retail Industry
Kohonen clustering is one of the important functions of data mining. From the aspect of data mining, clustering research extracts valuable knowledge from large data sets intelligently and automatically. Kohonen clustering was proposed along with the development of databases and the emergence of data mining and Knowledge discovery technology. Kohonen clustering is applied in many areas, such as:...
متن کاملThe Impact of Service Quality on Customer Satisfaction and Loyalty in Indian Banking Sector: An Empirical Study through SERVPERF
This study examines the impact of service quality on customer satisfaction and Loyalty in Indian Banking sector by applying SERVPERF scale. A total of 50 customers of State bank of India, Mohan Nagar Township branch of Salem District in Tamilnadu were interviewed on convenient basis for the above purpose. Tools like Exploratory factor analysis. Inter-Correlation, Analysis of variance, Multiple...
متن کاملService recovery: a framework and empirical investigation
Although recovery activities are primarily managed by the operations function, service recovery has received little attention in the operations management literature. This paper outlines a framework for examining the service recovery process and then reports on an empirical study to test this framework. The results not only validate much of what is anecdotally claimed by researchers and casual ...
متن کاملWhat causes banking crises? An empirical investigation
We add the Bernanke-Gertler-Gilchrist model to a modi ed version of the Smets-Wouters model of the US in order to explore the causes of the banking crisis. We test the model against the data on HP-detrended data and reestimate it by indirect inference; the resulting model passes the Wald test on output, ination and interest rates. We then extract the models implied residuals on US un ltered d...
متن کاملthe impact of service quality on customer satisfaction and loyalty in indian banking sector: an empirical study through servperf
this study examines the impact of service quality on customer satisfaction and loyalty in indian banking sector by applying servperf scale. a total of 50 customers of state bank of india, mohan nagar township branch of salem district in tamilnadu were interviewed on convenient basis for the above purpose. tools like exploratory factor analysis. inter-correlation, analysis of variance, multiple...
متن کاملذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
ژورنال
عنوان ژورنال: The South East Asian Journal of Management
سال: 2013
ISSN: 2355-6641,1978-1989
DOI: 10.21002/seam.v7i2.2049